Safety & Warranty

Last updated: 15 November 2026

We want every ICONA DECOR product to be enjoyed safely and used as intended. This page provides general safety guidance for our home décor, lighting and tableware and explains the warranty and consumer rights that may apply if something goes wrong.

Always follow the product-specific instructions, warnings, age guidance, material declarations and technical specifications provided on the product page, packaging or with the product. Where those instructions differ from the general guidance below, follow the product-specific instructions.

1. General product safety

• Use each product only for its intended purpose and follow its supplied instructions.
• Place items on stable, level and suitable surfaces, away from edges where they might fall.
• Keep products away from open flames and excessive heat unless expressly designed for such use.
• Check for damage before use and stop using an item that appears unsafe.
• Keep packaging, small detachable parts, cables and breakable objects away from young children and pets where appropriate.
• Do not modify, dismantle or perform unauthorised electrical repairs.
• Follow product-specific limits on weight, heat, moisture, electricity and food contact.

2. Indoor and outdoor use

Unless a product is specifically described as suitable for outdoor use, assume it is intended for indoor use in dry conditions.

Do not expose electrical, delicate paper, textile, wooden or decorative products to rain, standing water or prolonged excessive moisture unless expressly permitted. Never use electrical items near sinks, baths, showers or pools unless specifically designed and rated for that purpose.

3. Mains-powered lighting and electrical products

For lamps and other products connected to mains electricity:

• Use only with a compatible electrical supply and plug arrangement.
• Follow the stated voltage, fitting, power and maximum wattage requirements.
• Never use a product with damaged wiring, plug, cable, socket or electrical components.
• Avoid pulling a plug out by its cable or placing cables near hot surfaces, sharp edges or trip hazards.
• Disconnect power before changing a bulb, cleaning or inspecting electrical components.
• Allow hot components to cool before touching them.

If unsure whether an electrical product is compatible with your installation, consult a qualified electrician before use. A product's compatibility with a particular country must be confirmed by its stated technical specifications, not assumed from appearance.

4. Rechargeable and portable lighting

Use the supplied charging cable or a compatible one that meets the manufacturer's stated requirements. While charging:

• use a stable, dry and ventilated surface;
• avoid bedding, curtains and other combustible materials;
• do not cover the product or charging equipment;
• do not use damaged cables or adapters;
• keep the product away from excessive heat and direct sunlight;
• avoid leaving charging devices unattended for extended periods; and
• do not charge overnight unless the specific instructions permit it.

Do not use a rechargeable product while it is charging unless its instructions expressly permit this.

5. Rechargeable battery safety

Stop using or charging a product immediately if you notice battery swelling, leakage, unusual heat, burning smells, smoke, major impact damage or another sign of an unsafe battery.

Do not puncture, crush, dismantle, burn or deliberately expose a battery to excessive heat or water. If leaked battery material contacts skin or eyes, rinse thoroughly with clean water and seek appropriate medical advice.

6. Bulbs and light sources

Some lamps use replaceable bulbs; others use integrated LEDs. For replaceable bulbs, use the correct fitting and electrical rating, do not exceed the maximum stated wattage and allow them to cool before replacement.

Do not dismantle or replace an integrated LED unless the product instructions state that it is user-replaceable. Check each product page for bulb inclusion and compatibility; this can differ between models.

7. Paper lamps, shades and combustible materials

Paper shades and other heat-sensitive decorative materials require additional care:

• use only light sources within the stated specifications;
• keep bulbs and other heat sources from touching paper, fabric or delicate shades;
• do not exceed maximum wattage;
• keep shades away from flames and heaters;
• do not cover operating lights;
• keep paper components dry; and
• assemble supporting frames correctly.

Stop using the lamp if its shade becomes scorched, deformed, seriously damaged or touches a hot component.

8. Children and pets

Unless a product is explicitly sold as a toy with the appropriate safety information, decorative items are not toys. Keep small parts, magnets, batteries, cords, breakable materials, plastic packaging and potentially heavy objects out of children's and pets' reach as appropriate.

Children should use electrical products only under appropriate adult supervision. Any product-specific age restrictions take priority.

9. Placement, stability and heat

Place items on stable surfaces and avoid positions where they could fall, tip or be knocked over. Keep unsuitable items away from open flames, heaters, stovetops, hot appliances and direct prolonged sunlight.

Do not overload shelves, hooks, stands or hanging accessories. Follow stated weight limits and use appropriate mounting hardware where applicable.

10. Cleaning and care

Follow the cleaning and care guidance applicable to the product's materials. Unless stated otherwise, switch off and disconnect electrical products and allow them to cool before cleaning.

Use a soft, dry or slightly damp cloth appropriate for the surface. Do not immerse electrical products in water. Avoid harsh solvents, abrasives and direct cleaning sprays on electrical components, charging ports, delicate coatings or finishes.

11. Damaged or potentially unsafe products

Stop using any product you believe may be unsafe, especially where you notice:

• exposed wiring, a damaged plug or cable;
• persistent overheating, smoke or burning smells;
• battery swelling or leakage;
• broken glass, sharp edges or unstable construction;
• serious cracks or damage affecting food-contact surfaces; or
• another condition creating an injury or safety risk.

Contact hello@iconadecor.shop for assistance. Do not keep using or charging a potentially unsafe product while awaiting a response.

12. Repairs and modifications

Do not open, dismantle or modify electrical or battery components unless instructions permit it. Unauthorised repair or modification may create hazards.

Damage caused solely by misuse, incompatible equipment, unauthorised modification or use contrary to clear instructions may not qualify as a defect for which ICONA DECOR is responsible. This does not limit mandatory consumer rights.

13. Warranty and statutory consumer rights

ICONA DECOR products are covered by mandatory consumer guarantees and legal rights applicable to their purchase. These are separate from our 30-day change-of-mind return policy and may continue beyond that period.

If a product is faulty, unsafe, not as described or otherwise non-conforming, you may have rights to repair, replacement, price reduction or refund, depending on circumstances and applicable law.

ICONA DECOR does not replace mandatory consumer protections with a separate commercial limited warranty. Nothing on this page or in our other policies excludes rights that cannot lawfully be excluded.

14. European Union customers

EU consumers generally benefit from at least a two-year legal guarantee of conformity for qualifying consumer goods, with longer or additional rights under some national laws. Remedies may include free repair or replacement and, where legal requirements are met, price reduction or refund.

These rights apply independently of our 30-day change-of-mind returns.

For official information on legal guarantees, visit Your Europe – Guarantees and returns. Any harmonised information notice required by law will be provided in the legally required form where applicable.

15. United Kingdom customers

UK consumers retain mandatory rights under UK consumer law. Goods must meet applicable requirements, including being of satisfactory quality, fit for purpose and as described.

Depending on the circumstances, remedies may include rejection, repair, replacement, price reduction or refund. Nothing here limits these rights.

16. Australian customers

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature of a failure, Australian consumers may have rights to repair, replacement, refund or compensation.

These rights apply independently of our change-of-mind return policy.

17. United States customers

US customers retain rights available under applicable federal and state product-safety, warranty and consumer law. Nothing here excludes or limits a right or remedy that cannot lawfully be excluded.

18. Reporting a faulty product

If a product is faulty, damaged or unsafe, stop using it where appropriate and contact hello@iconadecor.shop. Please provide, where available, your order number, product name, description of the issue and helpful photographs or video.

Please do not dispose of a product subject to a claim unless it is unsafe to retain or we tell you disposal is appropriate. We may request additional information reasonably necessary to identify the issue and remedy.

If return is necessary, we will explain the arrangements and cover reasonable necessary return costs where required by law. See our Returns & Refunds Policy.

19. Serious safety incidents

If an ICONA DECOR product causes or appears likely to cause a serious safety incident, stop using it immediately and contact hello@iconadecor.shop with relevant details and any photographs you can safely provide.

Where required, we will investigate, communicate with customers, take corrective action and cooperate with relevant authorities.

20. Relationship with our other policies

Read this page together with our Returns & Refunds Policy, Shipping Policy, Terms of Service and Privacy Policy.

21. Contact

For product-safety questions, faulty products or consumer rights, contact:

ICONA DECOR
Legal seller: Icona Decor
Address: Św. Filipa 27, 32-150, Poland
Email: hello@iconadecor.shop

Additional safety information for ICONA DECOR products

Tableware and food-contact items

Only use plates, mugs, cups, trays, utensils and containers for direct food contact when their product-specific description or packaging confirms that intended use. Decorative objects are not automatically food-safe.

Do not assume suitability for microwaves, ovens, dishwashers, freezers or hot liquids unless the product's stated instructions confirm it. Stop using tableware with unsafe chips, cracks or damaged food-contact coatings. Wash food-contact items according to their specific care instructions before first use.

Ceramic, glass and fragile decorations

Handle fragile items carefully and place them away from unstable edges. Damaged glass or ceramic may have sharp edges; do not use products with cracks compromising their safety. Keep fragile decorations away from children and pets where appropriate.

Candles and candle holders

Use a candle holder with an actual flame only if the product is expressly designed for that purpose. Do not use decorative bowls or sculptural objects as candle holders unless specified. Follow candle-manufacturer instructions, keep flames away from combustible materials and never leave burning candles unattended.

Posters, frames and wall-mounted décor

Use mounting hardware appropriate to the item weight, wall material and manufacturer's requirements. Keep heavy or glass-framed products securely mounted and away from positions where falling could cause injury. Posters, paper decorations and textile décor should be kept away from open flames and heat sources.

Plush and fabric décor

Do not treat a decorative plush or cushion as a children's toy unless it is specifically certified and marketed for that use. Follow cleaning and fire-safety labels. Keep cords, loose trims and small detachable components away from young children.

Magnets and small decorative parts

Small magnets and detachable components may present ingestion or choking hazards. Keep them away from young children and pets. If magnets or button batteries are swallowed, seek urgent medical assistance.